Privacy Policy for SMOK’ED
The smok-ed.ch website is operated by Family BBQ SA, Place St-Gervais 20, 1237 Avully, Switzerland. At smok-ed.ch, accessible from https://smok-ed.ch/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by smok-ed.ch and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect on smok-ed.ch. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
How we use your information
We use the information we collect in various ways, including to:
- ◆Provide, operate and maintain our website
- ◆Improve, personalise and expand our website
- ◆Understand and analyse how you use our website
- ◆Develop new products, services, features and functionality
- ◆Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- ◆Send you emails
- ◆Find and prevent fraud
Log files
smok-ed.ch follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Analytics and advertising
Our analytics and advertising providers are Google (Google Analytics 4 and Google Ads) and Meta (the Meta Pixel). Some data collected through these tools may be transferred to and processed in the United States. These transfers rely on the providers' own safeguards, such as adequacy decisions and standard contractual clauses.
Retention: analytics data is kept for up to 14 months in Google Analytics 4. Advertising and remarketing data is retained according to the retention settings of our Google Ads and Meta accounts, and our remarketing audiences are refreshed regularly. Messages you send us through our forms are kept as long as needed to answer you and to meet our legal record-keeping duties.
Your choices and rights
You can accept or withdraw your consent at any time from the cookie banner, or by clearing cookies in your browser settings. To exercise your data-protection rights — access, correction, erasure, restriction, objection or portability — or to ask what data we hold about you, contact us at [email protected] or +41 22 310 03 53. We reply within one month, usually much sooner. The full list of rights appears under 'GDPR data protection rights' below.
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GDPR data protection rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- ◆The right to access — you have the right to request copies of your personal data. We may charge you a small fee for this service.
- ◆The right to rectification — you have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- ◆The right to erasure — you have the right to request that we erase your personal data, under certain conditions.
- ◆The right to restrict processing — you have the right to request that we restrict the processing of your personal data, under certain conditions.
- ◆The right to object to processing — you have the right to object to our processing of your personal data, under certain conditions.
- ◆The right to data portability — you have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
smok-ed.ch does not knowingly collect any personally identifiable information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.